Buy $198 Save $30, CODE: SALE30
Buy $98 Save $10, CODE: SALE10
Free shipping on orders over $39.99
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FAQs

Purchase & Payment

Q1: What payment methods do you accept? Are they secure?
A: We accept major credit cards (Visa, MasterCard), Paypal, Apple Pay, Google Pay, and other secure payment methods. All payments are processed with international encryption to protect your information.

Q2: What should I do if my payment fails?
A: Payment failures may be due to incorrect card details or bank rejection. Please double-check your card info or try using Google Pay or Apple Pay. If issues persist, contact our support for help.

Shipping & Delivery

Q3: How long does it take to ship and what are the shipping costs? Can I track my order?
A: Orders are usually processed and shipped within 24 hours, delivery usually takes 4-7 business days. After shipping, we will provide a tracking number. You can track your package at https://www.17track.net/en. We have a US warehouse to ensure fast delivery. All product prices include tax. (Taxes are borne by KingTool.) Shipping costs around $4.99. Free shipping for orders over $39.99.

Returns & After-Sales

Q4: Can I return or exchange if there is a quality issue? What is the process?
A: We offer a 90-day return/exchange policy for quality issues. Contact our support (support@kingtool.shop) to confirm the return address and procedure. Products must be in original packaging and condition. We will replace or refund at no cost.

Q5: How long does a refund take?
A: Refunds are processed within 3-5 business days after we receive the returned item. Funds will return to your original payment method.

Brand & Trust

Q6: Do you have an official Amazon store?
A: Yes, we have an official Amazon US store. You can buy there for reliable logistics and customer service.

Q7: Why buy from the website or Amazon? What’s the difference?
A: Our website offers exclusive discounts and new releases. Amazon provides convenience and fast, stable shipping. Choose the one that suits you best.

Promotions & Discounts

Q8: Are there coupons available? How do I use them?
A: Register on our website to receive a 10% discount coupon. Enter the coupon code at checkout to apply.

Q9: Do you have holiday sales or promotions?
A: Yes, we run seasonal promotions. Follow our website and social media for the latest offers.