




FAQs
Purchase & Payment
What payment methods do you accept? Are they secure?
We accept major credit cards (Visa, MasterCard), PayPal, Apple Pay, Google Pay, and other secure methods.
All payments are processed via PCI-compliant gateways with international-grade encryption.
What should I do if my payment fails?
- Double-check your card number, expiry date and CVV.
- Try Apple Pay or Google Pay.
- If it still fails, please contact our support and we’ll help right away.
Shipping & Delivery
How long does it take to ship and what are the shipping costs? Can I track my order?
- Processing time: within 24 hours.
- Transit time: typically 4–7 business days (from our US warehouse).
- Tracking: a number will be sent; you can also track at 17TRACK.
- Taxes: already included — covered by KingTool.
- Shipping fee: around $4.99. Free shipping over $39.99.
Returns & After-Sales
Can I return or exchange if there is a quality issue? What is the process?
- 90-day return / exchange for quality issues.
- Contact: support@kingtool.shop to confirm the return address and steps.
- Items should be in original packaging and condition.
- Approved cases will be replaced or refunded at no cost.
Brand & Trust
Do you have an official Amazon store?
Yes, we have an official Amazon US store for reliable logistics and customer service.
Why buy from the website or Amazon? What’s the difference?
- Website: exclusive discounts and new releases.
- Amazon: convenience with fast, stable shipping.
Promotions & Discounts
Are there coupons available? How do I use them?
Register on our website to get a 10% off coupon. Enter the code at checkout to apply.